Complaints can come in any format, and so it is just as relevant for the person who is likely to answer the phone to calls from clients, to the person who manages the company social media accounts, to the compliance department and the person who is most likely to deal with the actual complaint.
Ensuring everyone in your firm is fully aware of the regulatory responsibilities in this regard will help to protect your firm, and ensure the best possible service for your clients.
The whole course requires completing, along with the end of course assessment. This has a minimum pass mark of 70% to be achieved in order to successfully pass the course.
Upon completion of this course, you will be recognised as having completed the Complaints certificate from The Art of Finance.
In addition, all of our content has been CPD Certified, meaning that all your time and investment is nationally recognised. Upon completion of your course, you’ll be sent your Art of Finance kitemark and CPD certificate to acknowledge your successful skills training and evidence for your firm’s compliance.