Financial administrators are the unsung heroes of the financial services industry in our humble opinion. People may often hear the word administrator and associate this with spending half of their day at a photocopier and the other half filing reams of papers away into a filing cabinet. Thankfully, that’s not the case (though disclaimer – there may be small elements of this involved).
Financial administrators are the backbone of every financial services business. Although they are predominantly part of the support team, they are intertwined into many other different departments/roles due to the array of tasks they carry out. One minute you could be producing report research to assist the paraplanning department and the next scheduling adviser meetings.
You’ve probably heard the saying ‘no two days are the same’ hundreds of times but when it comes to financial administration, truer words were never spoken. To help put things into perspective, check out our day in the life of a financial administrator.
You’ve likely just arrived at your desk after making yourself a morning cuppa and firing up your computer.
First things first, you check your emails and task list, prioritising certain activities along the way before getting started on them and making a productive start to your day.
Mr Smith’s policy documents you have been waiting 20 working days for has finally landed in your inbox. Hooray! Your focus quickly shifts back to the job in hand which is updating the case on your back-office system and ensuring the documents are filed electronically. Did we mention that organisation is key?!
It’s mid-morning now (chocolate digestive time if you ask us), you’ve double-checked some application forms before finally submitting them to the provider (attention to detail is key) and the post has arrived! You start getting it all scanned onto the system before assigning it to the relevant colleagues.
Lunchtime arrives, and you spend the next 30/60 minutes however you please - the options are endless (well, ish!).
Maybe a little walk around the block to stretch your legs is your thing or you may prefer to exercise solely your right thumb scrolling TikTok (no shade here guys)!
You’re back at your desk rearing to go for the afternoon. Next up, you have 5 client meetings you need to schedule and for efficiency, you decide to tick them all off your list in one go.
Call the client, agree on a suitable date and time, confirmation email sent, workflow updated aaaand repeat! A great job ticked off your to-do list.
An adviser has handed you an urgent data gathering case so you make a start. Luckily for you, it’s just a relatively straightforward pension and the bulk of the information you require arrived in the post earlier today. You're on hold with the provider waiting to confirm a few outstanding details whilst also responding to some email enquiries and making a start on your next case (multi-tasking at its finest).
Would you look at that? The day is nearly done. You’re in the middle of tying up any loose ends when Mrs Jones calls to check her appointment time for tomorrow.
Once you’ve finished hearing all about her recent trip to Australia you finish updating any outstanding work items, ensuring no tasks are left overdue and all of your ducks are in a row for the following day.
